Terms & Conditions 

SHIPPING INFO

Once an order is placed it cannot be cancelled.  Please allow 1-2 business days for order processing and verification. We are not responsible for any lost, stolen, or damaged shipments. We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout.

Domestic & International

USPS shipping is used, during checkout it will give you an estimate time when your package will arrive, which usually is 3 to 4 business days. We use DHL Express for International shipping. 

Lost or Stolen Packages

Unfortunately sometimes, once shipped, packages go missing or are marked as delivered, yet you have not received them. In this case, you should contact USPS and file a lost or stolen package claim at 800-275-8777 or visit them online at USPS Claims.

Terms

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service.

Frequently asked questions

What type of information do you collect?


We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.




How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We use Google Analytics and Google Ads to track data and create advertising. To see how Google collects information please refer to the Google Privacy Policy




Why do you collect such personal information?


We collect such Non-personal and Personal Information for the following purposes: 1. To provide and operate the Services; 2. To provide our Users with ongoing customer assistance and technical support; 3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 5. To comply with any applicable laws and regulations.




How do you store, use, share, and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.





FAQ

 

Shop with peace of mind.

©2019 by Joellie's and Kathy's Homemade Factory

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